About

Downtime Assassin is proud to say that we have worked hard to establish ourselves as one of the leading IT companies in Western Australia. By focusing on exceptional service and comprehensive solutions, provided with care and attention to every last detail, we are now an award-winning IT company, known for delivering accuracy and innovation in our industry.

At Downtime Assassin, we provide critical IT solutions from initial IT infrastructure and set-up, to data security, backup and data-connectivity solutions; including hardware and software integration, managed services and hosting facilitation and monitoring.

In short, we have the in-house capabilities to take care of every aspect of our client’s IT systems – so they can get on with the business of doing business, supported by effective IT systems that do exactly what they need them to!

Our team of experienced IT professionals are able to deliver a level of expertise that enables the engineering of tailored IT solutions specific to each client’s needs, from custom software solutions to tailored system designs.

From larger companies such as Automasters and The British Sausage Company to small and medium businesses, Downtime Assassin is here to help, providing a premium service and customising and safeguarding your information technology systems for the success of your business.

Our mission

We harness technology to destroy downtime like no other competitor can.

We take responsibility for our client’s IT and provide uncompromising personal service.

The rules we live by

Take ownership

Too often clients are floundering in the middle while IT companies, developers and ISP’s play the blame game. We don’t play pointing the finger and we don’t buck-pass. Take ownership of the issues and get an outcome for the client that allows them to focus on what they do.
Respond promptly

Every moment of downtime is lost revenue and missed opportunities in our clients’ businesses. Operate with a sense of urgency and single-mindedness with any IT issues they have.
Be accessible

We’re not scarce. We make ourselves available. We are here to serve and support our clients, not make it difficult for them to contact us.
Be resourceful

The answer is not always obvious or sitting in front of you. Investigate and find new ways to innovate. The hardware and software infrastructure we utilise are only components used to enable successful solutions to be implemented. Remember our most important tool is our ability to think and tailor new and innovative solutions using the very best components available.
Be precise

Information sharing is only valuable if it is detailed and specific. The greater the level of specificity, the higher the productivity. Don’t be vague or ambivalent in your communication. Be exacting, be detailed. Be precise.

Be accountable

Clearly communicate what actions you will take and when and deliver on those statements. Commit it in electronic correspondence. We don’t operate on verbals, because distortion results.
Act efficiently

Consider the best way to implement solutions, not necessarily the fastest or easiest. We are building long-term, reliable systems. All factors need to be considered, not least of which is what is going to enable our clients to derive maximum efficiency in their business.
Adopt a resolution mindset

Sometimes there’s no quick fix, or obvious short-cuts. Sometimes it needs perseverance to stay on track, to stick it out and finish the task. Solutions are not valuable unless they are complete. Don’t leave loose ends. Complete the task.
Be systemised

Define the process, then follow it. Document everything. It will save time, prevent conflict and improve efficiencies.
Be results focused

Always have the objectives and goals in mind. What is the main result that needs to be achieved and by when. Sometimes it’s easier to get caught up in the micro-detail and not see the bigger picture.

Our mission

The rules we live by

Take ownership

Respond promptly

Be accessible

Be resourceful

Be precise

Be accountable

Act efficiently

Adopt a resolution mindset

Be systemised

Be results focused

And our golden rule...

Take responsibility