Packages

A variable monthly fee

IT Support
Helpdesk Services
Premium Server Monitoring and Maintenance

A consistent monthly fee

IT Support
Helpdesk Services
Premium Server Monitoring and Maintenance
Premium Computer Monitoring and Maintenance
Best-in-class Backup System Monitoring and Maintenance
Quarterly IT reporting for your business
Dedicated IT Account Engineer
MyGlue Access for password management
Advanced Antivirus Monitoring and Control
Ria Proactive Support

A consistent monthly fee

IT Support
Helpdesk Services
Premium Server Monitoring and Maintenance
Premium Computer Monitoring and Maintenance
Best-in-class Backup System Monitoring and Maintenance
Quarterly IT reporting for your business
Dedicated IT Account Engineer
MyGlue Access for password management
Advanced Antivirus Monitoring and Control
Ria Proactive Support
Efficiency Intensive
Vulnerability identification and elimination
Disaster Recovery Simulation

Services included	Benefits for you
IT Support	Trusted onsite and offsite IT Support Professional and reliable IT Engineers
Helpdesk Services	A quick, easy and efficient way to request IT support Track the progress of your request
Premium Server Monitoring and Maintenance	Premium monitoring software Reduced downtime for your server, maximised performance and productivity
Premium Computer Monitoring and Maintenance	Premium monitoring software Reduced downtime for your computers, maximised performance and productivity
Best-in-class Backup System Monitoring and Maintenance	Datto Backup Solution, monitored and maintained No loss of data from cyber breach, fire, theft or system failure
Quarterly IT reporting for your business	Complimentary quarterly reporting on your IT systems health Plan ahead for hardware/software replacements
Dedicated IT Account Engineer	IT Account Engineer who is familiar with your entire site First point of contact for all tickets sent to our help desk
MyGlue Access for password management	Access to passwords we have on file for your site Ability to store your passwords privately and securely
Advanced Antivirus Monitoring and Control	We install, configure, and monitor your antivirus Safeguard your IT systems
Ria Proactive Support	Realtime Intelligent Automation Ria maintains infrastructure and fixes common issues 24/7
Efficiency Intensive	Annual review of technology driving workflow Increase productivity through improved technology
Vulnerability identification and elimination	Annual threat assessment Plug security holes, mitigate cyber risk
Disaster Recovery Simulation	Annual full backup recovery test Ensure integrity of your disaster recovery process

We can help your business increase efficiency and reduce downtime