Questions To Ask Your Managed IT Support Provider


Managed IT Support Services

Deciding to use a managed IT service offers a wide range of benefits. IT providers can help your company keep up with the latest technology advances.

Choosing the right managed IT service in Perth is an important decision for any business. The right choice will help your business grow, while a poor one will only waste your time and money.

managed IT support service provider on job

5 Questions to Ask your Managed IT Support Provider

As you compare service providers, ask these five critical questions.

1. What is your level of experience?

A lot of resources and investments are required before the managed service provider masters the art of IT. Before making a choice, make sure to discuss the level of experience with the potential service provider. Ideally, they should have a team of experts that offer server & computer monitoring, server & computer maintenance, helpdesk, and unlimited support.

2. What types of clients do you serve?

This is another critical question to ask prospective service providers. A good managed IT provider usually works with a specific group of customers. Although all IT service providers will value you as a client, not all can address your needs and desires. If you are running a small company, it is best to find a service provider specialising in small businesses.

3. How will your managed service help support my business?

When choosing a managed service provider, you want to find a company that will make growth easy. As you develop your business, you will need more staff, so you want a service that can quickly adapt to your changes.

4. What is your disaster recovery business plan?

Ask the managed IT support provider how they deal with complex situations during a disaster. It would help if you had someone who can take care of your business every step of the way.

5. What is included in the price?

You need to discuss your needs and see whether they come with the IT support package. For example, if you need cloud services, the package offered by the managed IT service provider should include cloud migration and maintenance. You need to get a detailed list of all the things included in the price.

The answers to these questions will lead you to the right managed services provider. 

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